Manage monitoring centres Evidence Guide

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Evidence Guide: CPPSEC4010A - Manage monitoring centres

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

CPPSEC4010A - Manage monitoring centres

What evidence can you provide to prove your understanding of each of the following citeria?

Plan operational priorities.

Applicable provisions of legislative and organisational requirements relevant to managing monitor centres are identified and complied with.
Operational plans and other relevant information are accessed and reviewed.
Preventative and breakdown maintenance arrangements for security systems and technology are determined and confirmed.
Procedures for the allocation and replacement of security systems are determined and confirmed.
Designated operational roles and responsibilities are determined and confirmed with relevant persons.
Communication channels and processes are determined and confirmed with relevant persons.
Operational budgets and delegations are confirmed and maintained within agreed limits and allocations.
Occupational Health and Safety (OHS) issues are identified and appropriate risk control measures implemented in accordance with organisational requirements.

Applicable provisions of legislative and organisational requirements relevant to managing monitor centres are identified and complied with.

Completed
Date:

Teacher:

Evidence:

Operational plans and other relevant information are accessed and reviewed.

Completed
Date:

Teacher:

Evidence:

Preventative and breakdown maintenance arrangements for security systems and technology are determined and confirmed.

Completed
Date:

Teacher:

Evidence:

Procedures for the allocation and replacement of security systems are determined and confirmed.

Completed
Date:

Teacher:

Evidence:

Designated operational roles and responsibilities are determined and confirmed with relevant persons.

Completed
Date:

Teacher:

Evidence:

Communication channels and processes are determined and confirmed with relevant persons.

Completed
Date:

Teacher:

Evidence:

Operational budgets and delegations are confirmed and maintained within agreed limits and allocations.

Completed
Date:

Teacher:

Evidence:

Occupational Health and Safety (OHS) issues are identified and appropriate risk control measures implemented in accordance with organisational requirements.

Completed
Date:

Teacher:

Evidence:

Monitor operations.

Performance of security systems and technology is monitored for operational efficiency and effectiveness.
Security operations are systematically monitored and reviewed against operational plans.
Implementation of security operations are confirmed within scope and competence of designated roles and responsibilities.
Operational plans are modified as required to maintain security requirements and communicated to relevant persons.
Assistance requirements for relevant persons are identified and actioned in accordance with organisational procedures.
Security operations are conducted in accordance with relevant OHS, legislative and organisational requirements.

Performance of security systems and technology is monitored for operational efficiency and effectiveness.

Completed
Date:

Teacher:

Evidence:

Security operations are systematically monitored and reviewed against operational plans.

Completed
Date:

Teacher:

Evidence:

Implementation of security operations are confirmed within scope and competence of designated roles and responsibilities.

Completed
Date:

Teacher:

Evidence:

Operational plans are modified as required to maintain security requirements and communicated to relevant persons.

Completed
Date:

Teacher:

Evidence:

Assistance requirements for relevant persons are identified and actioned in accordance with organisational procedures.

Completed
Date:

Teacher:

Evidence:

Security operations are conducted in accordance with relevant OHS, legislative and organisational requirements.

Completed
Date:

Teacher:

Evidence:

Review operations.

A process of continual assessment is applied to review and evaluate effectiveness of security operations.
Operational outcomes and performance reports are reviewed and evaluated to identify opportunities for improvement.
Review findings and recommendations to inform future practice are prepared and presented to relevant persons in accordance with organisational procedures.
Presented information uses clear and concise language and meets organisational standards of style, format and accuracy.
Relevant documentation is completed and securely maintained in accordance with organisational procedures.

A process of continual assessment is applied to review and evaluate effectiveness of security operations.

Completed
Date:

Teacher:

Evidence:

Operational outcomes and performance reports are reviewed and evaluated to identify opportunities for improvement.

Completed
Date:

Teacher:

Evidence:

Review findings and recommendations to inform future practice are prepared and presented to relevant persons in accordance with organisational procedures.

Completed
Date:

Teacher:

Evidence:

Presented information uses clear and concise language and meets organisational standards of style, format and accuracy.

Completed
Date:

Teacher:

Evidence:

Relevant documentation is completed and securely maintained in accordance with organisational procedures.

Completed
Date:

Teacher:

Evidence:

Assessed

Teacher: ___________________________ Date: _

Signature: ________________________________________________

Comments:

Instructions to Assessors

Evidence Guide


The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	A person who demonstrates competency in this unit must be able to provide evidence of: effectively managing staff, systems and equipment resources to achieve operational plans for a monitoring centre within legislative parameters communicating with staff and colleagues to ensure the ongoing effectiveness of information receipt, interpretation and transmission identifying communication and resourcing problems and implementing learning opportunities for staff and continuous improvement strategies for monitoring operations accurately preparing and completing monitoring records and reports in compliance with legal parameters.
Context of and specific resources for assessment	Context of assessment includes: a setting in the workplace or environment that simulates the conditions of performance described in the elements, performance criteria and range statement. Resource implications for assessment include: access to plain English version of relevant statutes and procedures access to a registered provider of assessment services access to a suitable venue and equipment assessment instruments including personal planner and assessment record book work schedules, organisational policies and duty statements. Reasonable adjustments must be made to assessment processes where required for people with disabilities. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Method of assessment	This unit of competency could be assessed using the following methods of assessment: observation of processes and procedures questioning of underpinning knowledge and skills.
Guidance information for assessment	Assessment processes and techniques must be culturally appropriate and suitable to the language, literacy and numeracy capacity of the candidate and the competency being assessed. In all cases where practical assessment is used, it should be combined with targeted questioning to assess the underpinning knowledge. Oral questioning or written assessment may be used to assess underpinning knowledge. In assessment situations where the candidate is offered a choice between oral questioning and written assessment, questions are to be identical. Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.

Required Skills and Knowledge

This section describes the skills and knowledge and their level required for this unit.

Required skills

assess and implement appropriate response to received information

coaching and mentoring to provide support to colleagues

communicate in a clear and concise manner using appropriate terminology

deliver project objectives within budget constraints

develop and manage key performance indicators

estimate and calculate resource and assistance requirements

identify and diagnose faults or deficiencies in operation of security systems

implement safe and environmentally sound workplace practices

interpret security codes and alarm signals

maintain operations within budgetary parameters

monitor systems and monitor performance

monitor, evaluate and interpret data and information

negotiation

operate and maintain a range of security systems

phonetic alphabet

prepare and present written/computer-based information

read and interpret technical data and specifications

relate to people from a range of social, cultural and ethnic backgrounds and varying physical and mental abilities

risk assess incidents

write reports and complete documentation.

Required knowledge

approved communication terminology and codes and signals

back-up procedures

change of shift procedures

common faults and malfunctions in security systems

emergency procedures

interviewing, counselling, negotiation and mediation techniques

management and leadership styles and culture

operational principles and functions of security systems and software/hardware

operations management

principles of change management

problem solving strategies

range of security risk or incident situations and appropriate response procedures

reporting and documentation procedures

risk and conflict management

risk assessment methods

types of alarm systems and equipment

workplace environmental and OHS hazards and risks.

Range Statement


The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Legislative requirements may relate to:	Australian standards and quality assurance requirements crowd control and control of persons under the influence of intoxicating substances general 'duty of care' responsibilities licensing or certification requirements privacy and confidentiality relevant commonwealth, state and territory legislation, codes and national standards for: anti-discrimination cultural and ethnic diversity environmental issues equal employment opportunity industrial relations OHS relevant industry codes of practice telecommunications trespass and the removal of persons.
Organisational requirements may relate to:	access and equity policies, principles and practices business and performance plans client service standards code of conduct, code of ethics communication and reporting procedures complaint and dispute resolution procedures emergency and evacuation procedures employer and employee rights and responsibilities OHS policies, procedures and programs own role, responsibility and authority personal and professional development privacy and confidentiality of information quality assurance and continuous improvement processes and standards resource parameters and procedures roles, functions and responsibilities of security personnel storage and disposal of information.
Relevant informationmay include:	alarm response procedures alarm service information applicable legislation and codes of practice communication and reporting channels manufacturers specifications operational plans operations manuals personnel schedules terms of reference.
Preventative and breakdown maintenance arrangementsmay include:	alternative and backup systems and procedures emergency response plans preventative maintenance plans programmed maintenance.
Security systemsmay relate to:	access control systems electronic, audio, visual, digital surveillance and recording systems fire detection systems intruder detection and alarm systems process control or building management systems.
Relevant personsmay include:	clients colleagues emergency services personnel field staff management technical personnel.
Communication channels and processesmay include:	direct line supervision paths established communication protocols formal communication pathways lateral supervision paths organisational communication networks verbal and non-verbal communication procedures eg pro-words, phonetic alphabet, call signs, coded messages, use of abbreviations, hand signals.
Riskrelates to:	the chance of something happening that will have an impact on objectives.
Documentationmay include:	activity logs radio and telephone records records of conversation running sheets security logs security systems faults and diagnosis situation reports testing and inspection results written and computer-based reports.

NTISthis.com

Evidence Guide: CPPSEC4010A - Manage monitoring centres

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

CPPSEC4010A - Manage monitoring centres

Plan operational priorities.

Monitor operations.

Review operations.

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

Instructions to Assessors

Teacher: ___________________________ Date: _